1. Who is responsible for your information?
V.S.A Customs Brokerage, located at 802 Cintiley Residences Condominium, Padre Algue St. corner Jose Abad Santos St., Sta. Cruz, Manila, Philippines, is the point of contact for privacy questions about this website. Email us at Email our team or call (+632) 8708 4435.
We recognize the principles of transparency, legitimate purpose, and proportionality under Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules.
2. Information we collect
When you send an inquiry or request a quote, you may provide your name, email address, telephone number, requested service, and message or shipment details. A newsletter sign-up, once activated, may request your email address. Website hosting and security systems may also process technical records such as IP address, request time, and browser information.
Please avoid including government identification numbers, bank details, medical information, or other sensitive personal information in open website inquiry fields unless specifically requested through an approved secure channel.
3. Purposes and legal basis
We use inquiry information to respond to questions, discuss requested customs brokerage services, arrange business communications, and maintain appropriate transaction records. Depending on the activity, processing may rely on your consent, steps requested before entering a contract, performance of a contract, a legal obligation, or another lawful basis recognized under Section 12 of RA 10173.
Newsletter communications, when enabled, will require a separate sign-up choice. You may request to stop such messages at any time.
5. Retention and protection
We retain personal information only for the period reasonably necessary to respond to the inquiry, support relevant business activities, satisfy applicable legal requirements, or establish, exercise, or defend legal claims. Actual retention periods depend on the record type and applicable obligations. We apply reasonable organizational and technical safeguards and limit access to information needed for legitimate work.
6. Your privacy rights
Under RA 10173, you may have rights to be informed, access your data, object to certain processing, correct inaccurate data, request erasure or blocking where applicable, seek data portability, claim damages in appropriate cases, and file a complaint with the National Privacy Commission.
To ask about your information or exercise a right, email Email our team with sufficient detail to identify your request. We may take reasonable steps to confirm identity before sharing personal data.
7. Other websites
Links to the tracking portal, social networks, VSA Cargo, and other external sites operate under their respective notices and practices. Review those policies before submitting information outside this website.
8. Policy changes and legal reference
We may revise this policy to reflect operational or legal changes. The effective date displayed above indicates the latest version. For more information on your rights, consult the Data Privacy Act of 2012 and the National Privacy Commission's guidance on data subject rights.